Returns & Refunds policy

Refund Policy for Mahavir Studio Products

At Mahavir Studio, we are committed to providing high-quality products and excellent customer service. Our products are carefully inspected and packaged to ensure they arrive in perfect condition. We do not typically offer refunds for products once they have been sold. However, we understand that there may be circumstances where a refund is warranted, particularly in the case of product damage.

1. Product Damage Claims:

a. Notification: If you receive a product that is damaged or defective, please contact us immediately upon receipt. You must notify us within 5 days of receiving the product to be eligible for a refund.

b. Evidence: We may require photographic evidence of the damage or defect for our records. Please provide clear photos that clearly show the issue with the product.

c. Evaluation: Our team will evaluate the evidence provided to determine if the damage or defect is valid. We reserve the right to refuse refunds if the damage is deemed to be a result of mishandling or misuse by the customer.

2. Refund Process:

a. Refund Approval: If your claim for a refund due to product damage is approved, we will initiate the refund process. The refund amount will be based on the evidence provided and the condition of the product.

b. Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available, we may issue the refund via an alternative method at our discretion.

c. Processing Time: Refunds will be processed within 7 days of approval. The time it takes for the refund to be reflected in your account may vary depending on your financial institution.

3. Exclusions:

a. No Refunds for Sale Products: Products sold on clearance or at a discounted price are sold as-is and are not eligible for refunds unless they are damaged or defective upon arrival.

b. No Refunds for Custom Orders: Products that are custom-made or specially ordered are not eligible for refunds unless they are damaged or defective upon arrival.

4. Contact Us:

If you need to request a refund for a damaged or defective product or if you have any questions or concerns regarding our Refund Policy, please contact us at info@mahavirstsudio.com. Our customer service team will be happy to assist you.

By purchasing products from Mahavir Studio, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions. This Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates.